Call Center Representative
Location
Hawaii
Employment Type
Full-Time
Compensation
Hourly $22- 27
Benefits
Health insurance
Paid time off and holidays
Own the Conversation. Drive the Outcome.
Are you the kind of person who lights up a room—even over the phone? Who sees every call as a chance to make an impact and every challenge as an opportunity to win? At ProBuilt, your ability to connect, guide, and energize others won’t just be appreciated—it’ll be the driving force behind our success.
About ProBuilt Hawaii Roofing & Rain Gutters
ProBuilt Hawaii Roofing & Rain Gutters is the portfolio group behind some of the best and fastest-growing roofing companies across the Hawaiian Islands. Known for our commitment to craftsmanship, customer service, and operational excellence, we are scaling high-performing teams and delivering exceptional roofing solutions to residential and commercial clients statewide.
Position Summary
ProBuilt Hawaii Roofing & Rain Gutters is seeking a reliable, detail-oriented, and customer-focused Call Center Representative (CSR) to join our team in Honolulu. The CSR will be the first point of contact for customers, providing friendly and professional service over the phone, scheduling appointments, and handling service inquiries. This position is ideal for someone who excels in communication, thrives in a fast-paced environment, and is committed to delivering exceptional service.
Key Responsibilities
- Answer inbound calls and respond to customer inquiries in a professional and courteous manner.
- Schedule appointments, gather job information, and document call details accurately in the CRM system.
- Provide accurate information regarding services and offerings.
- Perform outbound calls for follow-ups, appointment confirmations, and customer satisfaction surveys as needed.
- Maintain a high standard of phone etiquette and professionalism in all communications.
- Collaborate with call center team members and field staff to ensure timely and effective customer service.
- Assist with administrative tasks such as data entry, appointment tracking, and follow-up communications.
- Report any customer complaints or issues to the Call Center Manager for resolution.
- Maintain organized records and stay up to date with company services and policies.
Requirements
Requirements
- Must reside on the island of Oahu and be available to work full-time in our Honolulu office.
- 1–2 years of experience in a customer service or call center role preferred.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational abilities.
- Professional phone etiquette and a friendly demeanor.
- Basic computer skills and ability to learn CRM software (AccuLynx experience is a plus).
- Ability to handle high call volumes and multitask in a fast-paced environment.
- Reliable, punctual, and team-oriented.
What You Gain
What You Gain
- Competitive hourly wage, based on experience
- Health benefits, PTO, and paid holidays
- Opportunities for growth and promotion within the company
- Supportive and team-oriented work environment
How to Apply
We do not accept job board applications.
Apply at: https://roofingjob.probuilthi.com/
Select “Call Center Representative”
Add your mobile number (we use SMS)
Complete the required 15-minute questionnaire
Want a fast-paced CSR role with real earning potential?
This is where you perform.